Remote Lead Site Reliability Engineer

Description:

• As a Lead Site Reliability Engineer at Xero, you will be part of the Reliability Enablement team, known as Reliability Rangers, focusing on post-incident analysis, incident learning, and providing specialized reliability enablement and consulting.
• You will have the opportunity to work either centrally within the reliability enablement team or embedded within an engineering portfolio, where you will be involved in improving system reliability, on-call health, observability, and addressing operational issues.
• Responsibilities include investigating operational surprises, conducting incident analysis, leading reliability uplift initiatives, supporting strategic features with reliability expertise, and improving production operations practices.
• The role involves working with highly distributed systems, leading incident management and response efforts, and collaborating with teams to enhance system reliability and robustness.
• Required skills include experience in logging, monitoring, and observability, technical leadership, incident management, systems thinking, and proficiency in object-oriented programming languages or infrastructure-as-code.
• Preferred qualifications include experience with cloud providers, designing and operating distributed systems, implementing Service Level Objectives (SLOs), and using software engineering to solve operational challenges.

Requirements:

• Solid experience in logging, monitoring, and observability of highly distributed systems
• Leading incident management and response efforts, including critical incidents
• Post-incident reviews, incident analysis, and learning from incidents
• Experience in a tech or product company with comparable scale and complexity
• Proficiency in object-oriented programming languages or infrastructure-as-code
• Technical leadership experience in an operational or site reliability capacity
• Experience in delivering technical initiatives and setting technical direction
• Preferred: Experience with cloud providers, designing and operating distributed systems, and implementing SLOs

Benefits:

• Generous paid leave, including statutory holidays
• Dedicated paid leave for physical and mental wellbeing, Employee Assistance Program for mental health care
• Free medical insurance, wellbeing and sports programs, employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• Employee Share Plan, beautiful offices, flexible working, career development
• Inclusive and collaborative culture, diversity and inclusion initiatives
• Support for underrepresented groups to apply, regardless of perfect alignment with requirements
• NZ Immigration Accredited Employer and Rainbow Tick certified