Remote Principal Site Reliability Engineer

Description:

• The Principal Site Reliability Engineer will enhance the company’s SaaS infrastructure security protocols.
• This role involves collaborating across the organization to design, build, and operationalize SaaS services that conform to various security standards such as FedRAMP, SOC2, and ISO.
• The engineer will participate in architecture, security, and operations reviews.
• They will lead design reviews and the buildout of secure systems for delivering various SaaS services with a target uptime of 99.99%.
• Responsibilities include designing, automating, testing, and monitoring the use of cloud-native technologies as a foundation for a service platform.
• The engineer will investigate and resolve customer and operational issues with a focus on fixing rather than just mitigating issues.
• They will identify and automate the measurement of operations SLAs and SLOs.
• The role includes triaging incident responses, documenting SOPs and Runbooks, and training NOC team members.
• Writing automation that can be easily supported and extended by others is also a key responsibility.
• The engineer will work on special projects as assigned.

Requirements:

• Candidates must be U.S. Citizens.
• A minimum of 7-10 years of site reliability engineering or cloud operations experience, or equivalent experience, is required.
• A proven track record of operating production SaaS environments within security standards such as FedRAMP, SOC2, ISO, and PCI is essential.
• A Bachelor’s or Master’s degree in Computer Science, Information Systems, or a similar field is required.
• Candidates should be skilled at problem-solving, algorithms, and data structures that conform to modern SaaS security requirements.
• Experience in building tools and scripting frameworks from scratch is necessary.
• Proficiency with Cloud Automation tools like CloudFormation, Terraform, CDK, and aws-cli is required.
• Candidates should be familiar with scripting languages such as Python, Groovy, PowerShell, Bash, and Perl.
• Exposure to Windows and Linux administration skills is necessary.
• Familiarity with basic networking, security, and cloud engineering concepts is required.
• Candidates must be highly collaborative with effective written and verbal communication skills.
• The ability to work against tight deadlines and occasionally after-hours, as part of an on-call schedule, is necessary.
• Candidates should be willing to take full responsibility for the availability and performance of the platform.

Benefits:

• The position offers a remote-first culture, allowing employees to work from home or come into the office as they prefer.
• Comprehensive medical, dental, and vision plans are provided.
• A 401(k) plan with employer match is available.
• Flexible Paid Time Off (FTO) is offered to allow employees to take the time they need to re-energize.
• Employees can take two days off per calendar year for Volunteer Time Off (VTO) to volunteer with their preferred charitable organization.
• A 5-year Service Milestone Sabbatical is included.
• Paid parental leave is provided.
• There is a generous employee referral bonus program.
• Pet insurance is available.
• The HQ office is centrally located in Reston Town Center and features a well-stocked kitchen with rotating snacks and beverages, along with catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation, and more, are organized.
• Employees have the opportunity to learn and develop from some of the best and brightest minds in the industry.