Description:

JumpCloud® is seeking a Professional Services Software Engineer to join the Customer Tools engineering team, which focuses on building and maintaining custom solutions for customers.
The role involves creating automation tools, interactive CLI scripts, and custom reports to enhance customer experience.
Responsibilities include meeting with customers to build solutions, collaborating with the Customer Tools team, tracking work using Jira, and interacting directly with customers on project scopes and documentation.
The engineer will identify trends for tooling improvements, communicate with various internal departments, lead meetings, and represent the team in strategic discussions.
The position requires designing tools using advanced programming knowledge and understanding of JumpCloud’s code base and customer needs.
The engineer will also assist in prioritizing work and provide feedback to less experienced team members.

Requirements:

Candidates must have a strong desire to create solutions that simplify IT administration.
A creative problem-solving approach and understanding of the value of scripts and tools for customers are essential.
Applicants should have at least 9 years of programming/scripting experience in a professional environment, such as an internal IT department, MSP, or software company.
Experience working in an agile software team and familiarity with all stages of the Software Development Life Cycle (SDLC) is required.
Technical qualifications include proficiency in PowerShell and Bash scripting, Windows/Mac administration, cloud computing services (AWS, Azure, GWS), working with RESTful APIs, managing Git repositories, and knowledge of Python or other object-oriented languages.
Desired qualifications include experience with JumpCloud or other Cloud Directory services, networking and authentication protocols, Linux administration, open source contributions, and leading engineering initiatives. A Bachelor’s degree is preferred but not mandatory.

JumpCloud offers a remote-first work environment, allowing employees to work from anywhere within India.
The company promotes a culture of connection and values diverse backgrounds and perspectives.
Employees will have the opportunity to work in a fast-paced, SaaS-based environment and tackle challenging technical problems.
Team members will collaborate with talented individuals across departments and have a voice in organizational decisions.
JumpCloud is committed to equal opportunity employment and provides a supportive work environment.