Description:

The Security TAC Engineer will work directly with global customers to enhance their cyber resilience through advanced threat detection and effective prevention strategies.
This role involves investigating why specific attacks are not being detected and improving detection coverage by integrating Picus with SIEM, EDR, and XDR technologies.
The engineer will also contribute to strengthening customers' security postures by focusing on prevention improvements involving firewalls, web application firewalls, and other security controls.
This is a customer-facing, hands-on technical role where the engineer will act as a trusted advisor, providing direct support during integration and setup, assisting with configuration and optimization, and guiding customers through deploying Picus solutions.
Collaboration with R&D, Labs, and Product teams is essential to share field insights and continuously improve the platform.
Responsibilities include troubleshooting and resolving complex customer issues, assisting with deployment and configuration of Picus software, identifying detection gaps, and creating technical documentation based on field experience.

Requirements:

A Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience is required.
A solid background in cybersecurity with strong knowledge of threat detection and prevention techniques is necessary.
Experience integrating and troubleshooting SIEM, EDR, and XDR platforms is essential.
Familiarity with NGFW, WAF, DLP, antivirus, endpoint security, and email security solutions is required.
The ability to analyze, diagnose, and resolve complex issues is necessary.
Proficiency in English (written and spoken) is required.
Excellent communication and interpersonal skills are essential, with comfort in engaging with customers remotely and onsite.
A basic understanding of Windows or Linux systems, including administration and security risks, is required.
Experience in a customer-facing technical support or advisory role is necessary.
A good understanding of the TCP/IP protocol suite and the ability to analyze packet captures is desirable.
Experience with scripting for automation or troubleshooting is desirable.
Knowledge of current security control technologies and experience with log analysis, query optimization, and custom use case development for detection or prevention is desirable.

Employees will have the opportunity to shape and lead in a fast-growing cybersecurity segment, focusing on Security Validation.
There is unlimited opportunity for career development, with new responsibilities arising constantly due to the company's growth.
Employees will gain global exposure by working in a fast-growing startup and interacting with customers worldwide.
Being part of a global remote team allows for collaboration in tackling Exposure Validation and a growing market segment.
The company is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.