Remote Senior Application Customer Support Engineer (Fully Remote)

Description:

• The Senior Application Customer Support Engineer will provide remote support to clients for the operation and maintenance of EXUS installations.
• The role involves working in shifts and some weekends due to the global presence of the company.
• Responsibilities include offering L3 technical application support, investigating incidents, bugs, and interruptions, and implementing changes or workarounds to ensure continuous application use.
• Configuration of the application through SQL Queries and code manipulation to optimize workflows and enhance productivity.
• Acting as an escalation point for resolving application-based issues and creating documentation for processes and procedures.
• Performing queries in Postgres, analyzing service and server logs, and improving configurations at new production sites.
• Incident registration and management through EXUS’ Helpdesk software and communication with clients.

Requirements:

• A University Degree in Computer Science or a relevant discipline is required.
• A minimum of 8 years of relevant working experience is necessary.
• Experience in Collections/Banking systems is highly appreciated.
• Proficiency in PL/SQL and Oracle Databases, with DBA skills being essential.
• Customer-focused mentality with attention to detail and accuracy.
• Strong communication, presentation, and writing skills in English are required.
• Discipline in following up on all customer requests is expected.

Benefits:

• The position offers a fully remote work setup.
• Competitive salary package.
• Inclusive work environment & Well-being Program.
• Clear induction program & mentoring buddy support.
• Private health insurance allowance is provided.