Remote Senior Customer Data Analyst

Description:

• Versapay is seeking a Senior Customer Data Analyst to empower customer-facing teams with data-driven insights.
• The role involves analyzing key customer touchpoints, improving customer experience, optimizing support processes, and guiding retention strategies.
• The analyst will report to the VP of Analytics and will be instrumental in uncovering insights that enhance customer value.
• Responsibilities include becoming an expert in the customer lifecycle, generating actionable insights from customer data, creating frameworks for evaluating success initiatives, optimizing customer support channels, ensuring data quality, analyzing the customer journey, and collaborating with leadership on customer experience improvements.

Requirements:

• A degree in a quantitative field and at least 5 years of experience in customer analytics or support operations.
• Proven ability to partner with cross-functional teams and translate complex data into actionable insights for customer satisfaction and retention.
• Knowledge of statistical methods and experience in developing predictive models and forecasting customer behavior.
• Advanced SQL skills, proficiency in Python/R, and experience with BI tools such as Tableau or Power BI; familiarity with CRM systems is a plus.
• A "builder" mentality with a track record of executing high-impact initiatives in fast-paced environments.
• Strong business acumen to translate data analysis into strategic recommendations and influence decision-making.
• Excellent communication skills, with the ability to present complex ideas to both technical and non-technical audiences.
• A high degree of integrity and the ability to inspire change in customer experience.

Benefits:

• Versapay offers a remote work environment, allowing flexibility for employees.
• The company is committed to inclusivity and accessibility, providing accommodations during the recruitment process as needed.
• Employees are encouraged to embody the company's core values and contribute to a culture of excellence and collaboration.