Remote Senior Customer Data Analyst

Description:

• Versapay is seeking a Senior Customer Data Analyst to join their Analytics team, which focuses on unlocking growth and driving efficiency through data-driven insights.
• The role involves empowering customer-facing teams (Customer Success, Customer Care, and Professional Services) to make strategic and operational decisions that drive optimal customer outcomes.
• Responsibilities include analyzing key customer touchpoints, identifying opportunities to improve customer experience, optimizing support processes, and guiding customer retention strategies.
• The analyst will report to the VP of Analytics and will leverage their expertise to uncover insights that align with Versapay's customer-centric values.
• Key tasks include becoming an expert in the customer lifecycle, generating actionable insights from customer data, creating frameworks for evaluating customer success initiatives, optimizing customer support channels, ensuring data quality, analyzing the customer journey, and collaborating with leadership to improve customer experience.

Requirements:

• A degree in a quantitative field and at least 5 years of experience using data to drive impactful business decisions, preferably in customer analytics or support operations.
• Proven ability to partner with and influence cross-functional teams by translating complex data into actionable insights that enhance customer satisfaction and retention.
• Knowledge of statistical methods and experience in developing predictive models and forecasting customer behavior.
• Advanced SQL skills, proficiency in Python/R, and experience with BI tools such as Tableau or Power BI; familiarity with CRM systems and customer support platforms is a plus.
• A "builder" mentality with a track record of executing high-impact initiatives in fast-paced environments and a desire to solve complex problems creatively.
• Strong business acumen with the ability to translate complex data analysis into strategic recommendations and influence decision-making.
• Excellent communication skills, both verbal and written, with the ability to present complex ideas to diverse audiences.
• A high degree of integrity and the ability to inspire change in customer experience.

Benefits:

• Versapay offers a remote work environment, allowing flexibility for employees.
• The company is committed to inclusivity and accessibility, ensuring a supportive workplace for all employees.
• Employees are encouraged to apply even if they do not meet every requirement, promoting a diverse range of applicants.
• Versapay values collaboration and personal growth, fostering an environment where employees can thrive and contribute to the company's success.