Remote Senior Software Engineer | Zendesk Platform

Description:

• Wellhub is a corporate wellness platform that connects employees to various partners for fitness, mindfulness, therapy, nutrition, and sleep, all under one subscription.
• The company is headquartered in NYC and has a global team in 11 countries.
• The Senior Software Engineer | Zendesk Platform will join the DOTS (Digital Operation Technology Systems) team in Brazil.
• The role focuses on Zendesk configuration governance, ensuring high-quality service to customers and efficiency for agents.
• Responsibilities include managing and optimizing Zendesk configurations, creating custom applications, developing integrations with other systems, troubleshooting issues, and driving continuous improvement.
• The position requires collaboration with the team to align Zendesk work with Wellhub's mission of promoting well-being.

Requirements:

• Candidates must have a proven track record in integrating and configuring Zendesk.
• Proficiency in leveraging Zendesk's capabilities and APIs to build custom applications is required.
• Experience with JScript app development, Zendesk Explore, SQL queries, and familiarity with the Wellhub Tech Stack is necessary.
• Candidates should be proficient in using JIRA for task management and demonstrate knowledge of agile methodologies like Scrum and Kanban.
• Strong problem-solving skills and the ability to analyze data for customer experience improvements are essential.
• Excellent communication and teamwork skills are required, along with the ability to mentor junior team members.
• Candidates must have advanced English language skills in writing, listening, and speaking.
• A Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Benefits:

• Wellhub offers health, dental, and life insurance as part of their wellness benefits.
• The company provides flexible work options, including hybrid and full remote models, along with a home office stipend and monthly flexible work allowance.
• Employees can adjust their working hours based on personal schedules and business needs.
• Access to onsite gyms, digital fitness programs, and wellness resources is provided, with the Gold plan available at no cost.
• Paid time off includes vacations after 6 months, 3 additional days off per year, and an extra day off for birthdays.
• The company offers 100% paid parental leave for new parents and extended maternity leave.
• Opportunities for personal and career growth are emphasized, with a focus on employee development.
• Wellhub promotes a supportive culture with a diverse and inclusive work environment.