Remote Senior Solution Design Architect, Customer Engagement

Description:

• The Senior Solution Design Architect, Customer Engagement (Marketing Technology) will report to the Manager, Solution Design Architecture (Marketing Technology).
• This role involves driving clarity and workflow efficiencies for the marketing technology engineering program, leadership, and outside stakeholders.
• The architect will serve as the subject matter expert of B2B customer engagement within the marketing technology stack.
• Responsibilities include architecting and maintaining a best-in-class marketing technology stack to support Customer Success business initiatives, anchored around CDP (Segment) and Customer Success Software (PlanHat).
• The position requires understanding how different parts of the business model work together, including operating systems and application architectures.
• The architect will define, establish, and enforce self-service democratization of holistic customer and consumer marketing persona profiles within the marketing technology platform(s).
• The role includes developing and managing audience targeting standards and best practices.
• Collaboration with cross-functional project teams is essential, guiding projects from requirements definition to rollout in an understandable way for stakeholders and partners.
• The architect will contribute to thought leadership by developing best practices, sharing knowledge in team sessions, and maintaining thorough documentation.
• Providing technical leadership and mentorship to junior architects and development teams is also a key responsibility.

Requirements:

• Candidates must have 5 or more years of experience in implementing and managing customer engagement solutions and marketing technology integrations.
• A deep understanding of MarTech platforms, customer success tools, CDPs, and/or CRM systems is required.
• Proven experience in designing and implementing B2B-centric MarTech solutions is essential.
• A strong technical background within software or data engineering functions is preferred.
• Knowledge of leading practices, benchmarking, and prior advisory experience relevant to industry-specific business and technology functions is necessary.
• Strong interpersonal skills are required to work with various personality types across cross-functional teams.
• Candidates must possess strong written and verbal communication, presentation, and technical writing skills.
• A passion for organization, simplicity, efficiency, and action is important.
• Strong problem-solving and critical thinking skills that build trust and positively influence partners and teammates are essential.
• Candidates should relate to the company's core values and contribute to a positive working environment and culture.

Benefits:

• The position offers a competitive salary and competitive annual bonus targets.
• Employees can participate in a 401k plan with a dollar-for-dollar match, up to 6% of eligible earnings, plus additional company contributions.
• RSU grants (Long Term Incentives) are available for approved roles.
• Comprehensive medical, dental, vision, and life insurance are provided.
• Employees receive 17 paid holidays per year, including 3 floating holidays.
• Annual Paid Time Off (PTO) is offered, along with separate sick days.
• The company provides 12 weeks of paid Parental Leave and Caregiver Leave.
• Adoption and Surrogacy Assistance Plans are available.
• Flexible workplace accommodations are offered.
• Employees can attend AWS Re:Invent in person or virtually each year for approved roles.
• Tuition reimbursement is provided.
• A MacBook Pro and accompanying hardware are supplied to facilitate work.
• A modern productivity toolset, including Slack, Miro, Loom, Lucid, Google Docs, and Atlassian, is available.
• Employees receive generous discounts on SkinMedica skin care products.