Remote Solution Engineer

Description:

• Next Matter is expanding in North America and is looking for a Solution Engineer to play a pivotal role in their growth.
• The Solution Engineer will implement the No-Code Workflow Automation Platform with a top global account in Canada and contribute to the success of the launch in the region.
• This role involves working directly with enterprise clients and collaborating closely with the North American Client Service Lead and Product and Engineering teams.
• Responsibilities include acting as a trusted advisor to customers, supporting clients in identifying process optimization opportunities, and partnering with the Client Service Lead to own the account’s roadmap.
• The Solution Engineer will onboard and train Next Matter users, deliver technical support to North American customers, and collaborate with European Solution Engineers, Sales, Product, and Engineering to design solutions for customer use cases.
• The role also includes contributing to Quarterly Business Reviews with key clients.

Requirements:

• Candidates should have 3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or in similar roles related to technical implementation or digital transformation consulting.
• Experience with enterprise implementation projects is required.
• Familiarity with REST APIs and the ability to build API calls or short scripts in JavaScript or Python, as well as deploying serverless functions with version control (Git), is necessary.
• Experience with Cloud infrastructure, particularly Microsoft Azure, is preferred.
• Strong collaboration skills with both business and technology stakeholders are essential.
• A customer-centric mindset demonstrating grit, persistence, and a passion for driving customer success is required.

Benefits:

• The position offers a once-in-a-lifetime opportunity to build a global tech company in a well-funded setting with an experienced, tech-driven team and a validated product and business model.
• Employees have the opportunity to work remotely with a high degree of independence and flexibility in working hours.
• A state-of-the-art remote office setup is provided, including an Apple MacBook or a Lenovo machine along with necessary software.
• A one-time home office stipend of 1,000 EUR is available for setting up a remote workplace, along with a 250 EUR annual equipment allowance to keep equipment up to date.
• A learning budget of 1,000 EUR per year is provided to support personal and professional development.
• The position includes a competitive, top-of-market salary, bonus, and equity options.