Remote Solutions Engineer, Implementation

Description:

• As a Solutions Engineer, Implementation at SafeBase, you will be a technical champion supporting customers throughout their SafeBase journey, including pre-sales, onboarding, and ongoing support.
• You will operate in a consultative manner, acting as a trusted partner, subject matter expert, and advisor to help customers achieve their business objectives through technical solutions.
• Responsibilities include owning the implementation and configuration of Enterprise customer integrations such as Salesforce, SAML, and DocuSign.
• You will communicate regularly with internal stakeholder groups like Product, Engineering, Sales, and Customer Success to align product roadmap with customer requirements.
• Providing ongoing technical support to customers, troubleshooting integration issues, NDAs, and customer error tracking.
• Crafting comprehensive help articles and technical content to demonstrate how to implement specific use cases or best practices.
• Actively seeking ways to improve processes through experience, team collaboration, and customer feedback.

Requirements:

• 5+ years of experience in a similar role at a B2B SaaS company.
• Entrepreneurial mindset with a track record of working on multiple projects simultaneously and driving them to completion independently.
• High-level technical understanding of software and concepts like Cloud Service Providers, Identity Providers, CDN’s, Authentication Providers, and Email Delivery Services.
• Strong analytic and problem-solving skills with attention to detail.
• Experience working with large enterprise customers and managing multiple moving parts during onboarding.
• Ability to work with cross-functional teams and enjoy being customer-facing to help them achieve their business goals.

Benefits:

• Medical, dental, and vision coverage.
• 6% 401k match.
• Work-from-home setup stipend.
• Flexible working hours.
• Equity in the company.
• Generous time off and parental leave policies.