Remote Sr Service Now Developer III-IN (R-20074)

Description:

• The Senior Service Now Developer will be a key member of the Managed Public Cloud software development team, collaborating globally.
• Responsibilities include working on various projects such as cloud integrated services, customer interaction platforms, and backend business systems.
• The role involves collaborating with Product teams to assess functional requirements for new offerings, analyzing technical feasibility, and coordinating task assignments with agility to deliver innovative software.
• The candidate must have a proven ability to architect production-ready software with minimal direction, prioritizing system observability.
• A strong background in agile development and project planning, including Test-Driven Development (TDD) and code reviews, is required.
• The developer will establish and adhere to coding and process best practices, including conducting code reviews and contributing to engineering standards.
• The role includes leading research, proof of concept, and prototype efforts within the project team.
• The candidate will gain support for complex architectures and negotiate solution/architectural tradeoffs.
• Responsibilities also include writing and reviewing design documents and actively participating in project discussions.
• The developer will work within a DevOps culture, including participating in on-call rotations and maintenance schedules.

Requirements:

• A deep understanding of the ServiceNow platform, including core modules like IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) is required.
• Hands-on experience with ServiceNow development, including creating and customizing forms, workflows, and user interfaces, is essential.
• Proficiency in ServiceNow’s scripting languages, primarily JavaScript and GlideScript, along with familiarity with ServiceNow’s API, is necessary.
• The candidate must have experience in developing and customizing ServiceNow applications using client scripts, business rules, UI policies, UI actions, and script includes.
• Experience integrating ServiceNow with external systems using REST/SOAP web services, LDAP, JDBC, and other integration methods is required.
• The ability to work with ServiceNow Integration Hub and build complex workflows that connect ServiceNow with other platforms is essential.
• A strong understanding of ITIL and experience automating ITIL processes within ServiceNow is necessary.
• Expertise in setting up and configuring ServiceNow connections across various environments (e.g., AWS, Azure, GCP, on-premise) is required.
• The candidate should have experience designing and implementing automated workflows, including approvals, notifications, and escalations.
• The ability to develop custom applications within the ServiceNow platform, including custom tables, UI pages, and widgets, is necessary.
• Experience with ServiceNow’s App Engine and the ability to create scalable and maintainable applications is required.
• Proficiency in HTML, CSS, and React (or other JavaScript frameworks) for front-end development is essential.
• Strong knowledge of Configuration Management Database (CMDB) and experience managing and configuring CMDB within ServiceNow is required.
• Experience with Discovery and Service Mapping to maintain accurate and up-to-date data within the CMDB is necessary.
• The candidate must have experience with ServiceNow administration tasks such as user and group management, roles, ACLs, and data imports.
• Strong problem-solving skills with the ability to troubleshoot complex issues within the ServiceNow platform are essential.
• The ability to work with stakeholders to gather requirements and translate them into technical solutions is required.
• Strong communication skills to effectively collaborate with business users, IT teams, and other stakeholders are necessary.
• Knowledge of ServiceNow’s security features, including role-based access control (RBAC), encryption, and data security best practices is required.
• Experience ensuring compliance with organizational security policies and industry regulations within the ServiceNow environment is necessary.
• A commitment to staying current with the latest ServiceNow features and best practices is essential.
• The ability to identify and implement improvements to existing ServiceNow processes and configurations is required.
• A Bachelor’s degree in a technology-related field is required; a high school diploma or equivalent is also required.
• The candidate should have 9+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands-on experience.
• ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) for specific modules, are often required or highly desirable.
• Cloud certifications are highly desired.

Benefits:

• Joining Rackspace Technology offers the opportunity to push the boundaries of cloud development and be part of a journey to create cutting-edge solutions.
• Rackspace Technology is recognized as a best place to work, year after year, according to Fortune, Forbes, and Glassdoor.
• The company attracts and develops world-class talent, providing a supportive and innovative work environment.
• Employees are encouraged to bring their whole selves to work and embrace unique perspectives that fuel innovation.
• Rackspace Technology is committed to offering equal employment opportunities without regard to any legally protected characteristic.
• The company is dedicated to accommodating individuals with disabilities or special needs.