Remote Technical Adoption Practice Lead, Security

Description:

• Develop best practices for customers to maximize the value of the GitLab Platform
• Translate customer journey into actionable guidance for various segments, use cases, and verticals
• Focus on integrating security and compliance into customers' DevOps practices
• Collaborate with internal teams to drive improved customer adoption, satisfaction, and retention
• Design transformation programs to help customers achieve their security goals
• Monitor customer feedback to identify trends and opportunities for improvement
• Prepare guidance and training sessions for field teams to enhance customer interactions
• Identify and prioritize opportunities for enhancing customer experience through strategic initiatives
• Stay updated on industry trends to evolve customer adoption strategy
• Present insights and recommendations to stakeholders and executives

Requirements:

• 6+ years of experience in a customer-facing role, engaging with executives, application security teams, and partners
• Expert knowledge in DevSecOps workflows and Application Security practices
• Experience working with technical customers within the Enterprise (Fortune 500)
• Proficiency in Developer or Application tools like Gitlab, Github, Jenkins, Docker, Kubernetes, etc.
• Strong organization and time-management skills
• Effective communication skills with various personas
• Ability to work in a collaborative, fast-paced environment
• Experience with customer journey mapping and persona development
• Familiarity with diverse team collaboration and go-to-market strategies

Benefits:

• Competitive base salary range of $140,000 - $300,000 USD
• Remote work opportunity
• Incentive pay targeted at up to 100% of the base salary
• Comprehensive benefits package
• Equal opportunity workplace with affirmative action policies
• Merit-based recruitment, employment, and career development practices
• Accommodation for disabilities or special needs during the recruiting process