Description:

Serve as the technical backbone for mid-market customer journeys, managing onboarding and expansion.
Translate complex business workflows into live automations, API integrations, and AI agent deployments.

Requirements:

5+ years in solutions engineering, implementation, or technical CSM roles.
Hands-on experience with REST APIs, webhooks, and integration patterns.
Experience deploying or consulting on AI agents / LLM-powered workflows.
Proficient with WhatsApp Business API or similar messaging platforms.
CRM integration experience, preferably with HubSpot or Salesforce.
Strong communication skills to convey technical concepts to business stakeholders.
Self-directed and able to manage multiple mid-market accounts simultaneously.

Opportunity to work with a leading AI-powered customer engagement platform.
Contribute to innovative solutions that enhance customer experiences and drive revenue growth.

Skills