Remote AWS Solution Architect

Description:

• Ensure customer success in building and launching Amazon Connect solutions.
• Conduct technology assessments and audits to improve agent experience and productivity.
• Facilitate business process reviews to identify customer requirements.
• Educate customers on AWS value propositions and participate in architectural discussions.
• Lead discovery for customers, build ROIs, and deliver presentations.
• Translate customer requirements into contact center design using AWS Services.
• Oversee and mentor technical teams to ensure quality delivery.
• Act as a liaison between technical teams and business stakeholders.
• Drive best practice contact center design in solution delivery.
• Manage project and customer communications effectively.
• Deliver end-user training and documentation.
• Lead enterprise-level projects with minimal direction.
• Lead vision and strategy discussions with leadership.

Requirements:

• Customer-facing contact center experience.
• Experience with WFM, CRM, and contact center integrations.
• Knowledge of communications protocols and APIs (WebRTC, SIP).
• Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js).
• Strong communication and presentation skills.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with CloudFormation, Contact Flow Design, Lambda, Lex Integration.
• Knowledge of automation tools (Jenkins, GitLab CI/CD, CodeDeploy).
• Contact Center architecture knowledge.
• Experience in technology/software sales, pre-sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Familiarity with Salesforce Service Cloud.
• Knowledge of other contact center platforms (Genesys, Cisco, Avaya, Twilio).
• Experience with WorkForce Management solutions.
• Knowledge of software development methodologies (Agile, Scrum).
• AWS Cloud Practitioner Certification.
• AWS Developer Associate or Professional Certification.
• AWS Solution Architect Certification or Professional.
• Salesforce Certified Administrator.

Benefits:

• Remote and in-person work options available.
• Travel commitment of up to 25% for certain roles.
• Flexible work culture accommodating personal commitments.
• Collaborative environment with opportunities for feedback.
• Regular celebrations and team-building activities.