Remote AWS Support Engineer

Description:

• Support Engineer role within AWS Managed Services, ensuring stability, availability, and performance of client contact center platforms on Amazon Connect.
• Provide 24x7 operational support, proactive monitoring, incident response, and technical troubleshooting.

Requirements:

• Experience supporting AWS-based applications or infrastructure in a production environment.
• Hands-on development experience with AWS Lambda and proficiency in Node.js, Python, and TypeScript.
• Familiarity with Amazon Connect, CloudWatch, IAM, S3, DynamoDB, and incident management systems like ServiceNow.
• Strong troubleshooting skills and ability to communicate technical issues clearly.
• AWS Certification (Cloud Practitioner, Associate, or higher) and experience in a Managed Services environment.

Benefits:

• Opportunity to work in a diverse and inclusive environment recognized as a Great Place To Work 2024-2025.
• Engage in a role that directly impacts client satisfaction and service continuity.