Remote Cloud & Infra - Support Engineer

Description:

• ProArch is seeking an experienced Windows & Server Administrator for the Global Support Center (GSC) team.
• Role involves L2/L3 escalation for complex Windows, server, and core infrastructure issues in global client environments.
• Collaborate with Network, Cloud, and Security teams to ensure stable and secure server operations.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• 5–10 years of hands-on experience in Windows Server / Infrastructure Administration.
• Experience in an MSP, NOC, or Global Support Center preferred.
• Relevant certifications (AZ 800 / AZ 801, AZ-900, AZ-104).
• Strong expertise in Windows Server administration (AD, DNS, DHCP, GPO).
• Experience with enterprise backup & recovery solutions (Veeam preferred).
• Familiarity with ITSM tools and structured incident management.
• Basic database exposure and scripting/automation skills (PowerShell preferred).

Benefits:

• Flexible work schedules promoting work-life harmony.
• Career Pathways for professional development.
• Positive, inclusive, and respectful workplace culture.
• Volunteer efforts and charitable initiatives supported by the company.
• Recognition programs for extraordinary efforts.