Remote DevOps Support Engineer (Argentina)

Description:

• Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests.
• Monitor customer’s platform health using existing observability tools and troubleshoot Kubernetes-based deployments.
• Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues.
• Document common issues and resolutions to build out internal runbooks and knowledge base.

Requirements:

• 3+ years of experience in a DevOps, Infrastructure, or technical support role.
• Basic working knowledge of Kubernetes and familiarity with at least one major cloud provider (AWS, GCP, or Azure).
• Strong troubleshooting instincts and ability to systematically diagnose issues.
• Strong written and verbal communication skills in English.
• Eagerness to learn in a fast-paced environment with a high degree of autonomy.

Benefits:

• Competitive and locally compliant compensation and benefits packages for employees outside the United States.
• Opportunities to engage in diversity and inclusion initiatives, including chats with industry experts and culturally conscious events.