Description:

Seeking a Genesys Cloud CX Change Lead for part-time employment to support adoption of Genesys Cloud CX and CCaaS platforms.
Role involves organizational change management, enablement, and training for internal teams and customer environments.

Requirements:

7+ years of experience as a trainer in contact center solutions.
At least 3 years of hands-on experience with Genesys Cloud migrations or implementations.
Proven ability to create training programs for various user roles in Genesys Cloud.
Strong coordination skills for managing training sessions across teams.
Experience in change management, including communication plans and user adoption strategies.

Culture of Relentless Performance with a 99% project success rate and over 30% annual growth.
Competitive pay and benefits, including health insurance and relocation program.
Flexible remote work environment.
Opportunities for professional development, including certifications and mentorship.
Collaborate on impactful projects for global clients.
Inclusive and supportive multicultural work environment.
Commitment to social sustainability and community empowerment.

Benefits