Remote Genesys Cloud CX Change Lead (Part-time)

Description:

• Seeking a Genesys Cloud CX Change Lead for part-time employment to support adoption of Genesys Cloud CX and CCaaS platforms.
• Role involves organizational change management, enablement, and training for internal teams and customer environments.

Requirements:

• 7+ years of experience as a trainer in contact center solutions.
• At least 3 years of hands-on experience with Genesys Cloud migrations or implementations.
• Proven ability to create training programs for various user roles in Genesys Cloud.
• Strong coordination skills for managing training sessions across teams.
• Experience in change management, including communication plans and user adoption strategies.

Benefits:

• Culture of Relentless Performance with a 99% project success rate and over 30% annual growth.
• Competitive pay and benefits, including health insurance and relocation program.
• Flexible remote work environment.
• Opportunities for professional development, including certifications and mentorship.
• Collaborate on impactful projects for global clients in a multicultural team.