Remote Genesys Cloud Engineer (Remote)

Posted 1 month ago

Description:

Join WorkNomads as a Genesys Cloud Engineer, providing L2 support and troubleshooting for Genesys Cloud CX in production environments.
Administer and configure Genesys Cloud, including users, permissions, queues, skills, routing, and IVR/call flows.

Requirements:

3+ years of experience in Genesys Cloud CX or related contact center technology.
Proven L2 support experience in a production environment with strong troubleshooting skills.
Familiarity with ACD, SIP, RTP, VoIP, DNS, TCP/IP, and contact center technologies.
Excellent communication skills and ability to work independently in a global team.

Flexible remote work setup or local employment in Sofia, Bulgaria with a comprehensive welfare package.
Personalized career development program and home office allowance.
Paid time off, competitive remuneration, and opportunities for team networking events.

Experience level

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