Description:

Serve as the primary technical point of contact for strategic accounts in EMEA, understanding their use cases and business goals.
Lead technical issue resolution, partnering with Support and Engineering, and provide hands-on troubleshooting.
Guide customers in extending Solo.io products for modern workloads, including AI use cases.
Drive product adoption by identifying new use cases and opportunities for value.
Consult on architectural best practices and operational excellence in deployments.
Design and deliver tailored training sessions and workshops.
Advocate for customer needs within Solo.io, providing actionable feedback to Product Management.
Collaborate with account teams to manage technical risk and identify expansion opportunities.

Requirements:

5+ years in a customer-facing technical role (Solutions Architect, Customer Success Engineer, etc.).
Deep expertise in cloud-native technologies (Kubernetes, service mesh, API gateways).
1+ years of hands-on experience with AI/ML technologies (LLMs, agentic frameworks).
Proven track record managing technical relationships with enterprise customers post-sales.
Excellent troubleshooting skills in complex production environments.
Strong communication and presentation skills for diverse audiences.
Comfort with scripting or programming (Go, Python, Bash) for diagnostics and automation.
Bachelor's degree in a technical field or equivalent experience.

Collaborative and fast-paced work culture focused on innovation and customer success.
Opportunity to work with leading technology and contribute to open source communities.

Skills