Remote Principal Solutions Architect - AI Onboarding (EMEA)

Posted 13 hours ago

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Description:

  • Serve as the primary technical point of contact for strategic accounts in EMEA, understanding their use cases and business goals.
  • Lead technical issue resolution, partnering with Support and Engineering, and provide hands-on troubleshooting.
  • Guide customers in extending Solo.io products for modern workloads, including AI use cases.
  • Drive product adoption by identifying new use cases and opportunities for value.
  • Consult on architectural best practices and operational excellence in deployments.
  • Design and deliver tailored training sessions and workshops.
  • Advocate for customer needs within Solo.io, providing actionable feedback to Product Management.
  • Collaborate with account teams to manage technical risk and identify expansion opportunities.

Requirements:

  • 5+ years in a customer-facing technical role (Solutions Architect, Customer Success Engineer, etc.).
  • Deep expertise in cloud-native technologies (Kubernetes, service mesh, API gateways).
  • 1+ years of hands-on experience with AI/ML technologies (LLMs, agentic frameworks).
  • Proven track record managing technical relationships with enterprise customers post-sales.
  • Excellent troubleshooting skills in complex production environments.
  • Strong communication and presentation skills for diverse audiences.
  • Comfort with scripting or programming (Go, Python, Bash) for diagnostics and automation.
  • Bachelor's degree in a technical field or equivalent experience.

Benefits:

  • Collaborative and fast-paced work culture focused on innovation and customer success.
  • Opportunity to work with leading technology and contribute to open source communities.

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