Remote Senior Engineer

Description:

• The Senior Engineer will work as a support lead, managing 2 or 3 support engineers, and providing support to business users when needed.
• Tools to support include Zoom, Asana, G Suite, Box, Lucid Chart, MS Teams, and SharePoint online.
• Strong troubleshooting skills are required, along with effective communication with business users.
• Willingness to learn skills to support sites deployed on different technology platforms.
• Proactively report updates and flag potential blockers or risks.
• Translate business needs into feasible solutions.
• Provide KPIs and SLA reports on a monthly or quarterly basis.
• Good understanding of request tracking and ticketing systems.
• Provide L2 support around collaboration tools.

Requirements:

• Proficiency in Microsoft SharePoint and Microsoft SharePoint App Development.
• Experience with collaboration tools.
• Ability to manage and lead a team of support engineers.
• Strong troubleshooting skills.
• Effective communication skills.
• Willingness to learn new skills.
• Ability to translate business needs into solutions.
• Understanding of request tracking and ticketing systems.

Benefits:

• Full-time position with the ability to work remotely.
• Opportunity to work for a Digital Product Engineering company that is scaling rapidly.
• Dynamic and non-hierarchical work culture.
• Opportunity to work with a global team of experts.
• Chance to contribute to building products, services, and experiences that inspire and delight users.