Remote Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Description:

• Lead the development of the voice channel for HTS Assist, including telephony and CPaaS integrations, speech-to-text and text-to-speech pipelines, and model orchestration.
• Build product features across the stack using React/TypeScript for front ends, Scala and Python for backend services, and GCP for infrastructure.
• Design for multi-tenant scale and ensure compliance with safety and audit requirements.
• Maintain revenue-critical deployments through observability and incident response.
• Mentor team members and conduct code and architecture reviews.

Requirements:

• 6+ years of software engineering experience with senior-level ownership of production systems.
• Experience with realtime systems, voice applications, and low-latency products.
• Proficiency in React, TypeScript, Scala or Python, and cloud infrastructure (GCP or AWS).
• Experience designing and maintaining RESTful APIs and microservices.
• Familiarity with AI coding tools and operational systems mindset.
• Strong problem-solving skills and ability to communicate effectively across teams.
• Bonus: Experience with conversational AI, cloud telephony platforms, and customer service tools.

Benefits:

• Competitive salary with pre-IPO equity packages.
• Comprehensive medical, dental, life, and accident coverage.
• Generous parental leave and unlimited PTO.
• Monthly cash allowance for gym memberships and home office expenses.
• Access to co-working space and a work-from-home stipend.
• Entrepreneurial culture with open communication and small, impactful teams.