Remote Senior Genesys Cloud Engineer

Description:

• Seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions.
• Requires collaboration with the Spanish team during Spanish business hours (10:00 AM–6:00 PM Spain time).

Requirements:

• 6+ years of experience with Genesys Cloud CX solutions.
• Fluency in both Spanish (C1+) and English (B2+).
• Hands-on experience with Genesys Cloud Architect, APIs, and Outbound Dialing configurations.
• Experience with analytics, reporting, and quality management in Genesys Cloud.
• Nice to have: experience with Genesys Dialog Engine Bot Flows and Workforce Engagement Management.

Benefits:

• Culture of Relentless Performance with a 99% project success rate.
• Competitive pay and comprehensive benefits package, including health insurance and language courses.
• Flexible remote work environment.
• Professional development opportunities, including certifications and mentorship.
• Opportunity to work on impactful projects for global clients.
• Inclusive and supportive multicultural work environment.