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Remote Senior Genesys Cloud Engineer

at Miratech

Posted 2 weeks ago

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Description:

  • Seeking a Senior Genesys Cloud Specialist to support Telephony Delivery, focusing on WhatsApp channel integration and IVR development.
  • Contribute to cross-functional business initiatives, particularly in campaign and tooling rollouts for Marketing.

Requirements:

  • 6+ years of hands-on experience with Genesys Cloud CX in high-volume contact center environments.
  • Strong experience in developing and configuring IVR flows with Genesys Cloud Architect.
  • Hands-on experience integrating WhatsApp Business API with contact center platforms.
  • Expertise in Skill Based Dialling (SBD) and Outbound campaign management in Genesys Cloud.
  • Proficiency in English (B2+) and Spanish (C1+).

Benefits:

  • Culture of Relentless Performance with a 99% project success rate.
  • Competitive pay and benefits, including health insurance and language courses.
  • Work from anywhere culture with remote work flexibility.
  • Professional development opportunities, including certification programs and mentorship.
  • Collaborative projects for top global clients in a welcoming multicultural environment.

Job title

Other

Job type

Full-time

Experience level

Senior

Required experience

6 years

Salary

-

Degree requirement

No degree required

Skills

Composer REST Web security

Location requirements

🌍 Worldwide

Benefits

Health insurance Flexible working hours Competitive salary

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