Remote Senior PS Consultant(Talkdesk&Genesys Cloud)

Description:

• Seeking a Senior PS Consultant to design and deliver cloud-based contact center solutions, initially focusing on a Talkdesk project.
• Responsibilities include serving as the primary technical contact, conducting workshops, analyzing requirements, and leading implementation activities.

Requirements:

• 5+ years of experience with enterprise contact center platforms.
• Hands-on experience with Talkdesk and Genesys Cloud CX, including implementation and configuration.
• Expertise in Talkdesk Studio and CCaaS migration projects.
• Strong understanding of SIP/VoIP and call routing principles.
• Excellent analytical and problem-solving skills.

Benefits:

• Culture of Relentless Performance with a 99% project success rate and over 30% annual growth.
• Competitive pay and comprehensive benefits, including health insurance and relocation support.
• Flexible remote work environment.
• Professional development opportunities, including certifications and mentorship.
• Opportunity to work on impactful projects for global clients in a multicultural team.