Description:

Responsible for ensuring quality and reliability of IVR and web applications through comprehensive testing and validation.
Owns end-to-end test strategy and execution, focusing on voice testing services, system integration testing, and customer experience validation.

Requirements:

Minimum 4 years of experience in planning, executing, and reporting test efforts.
Experience testing IVR and voice applications.
Strong experience in writing test cases and test scripts for applications.
Solid understanding of QA methodologies, testing processes, and best practices.
Experience with end-to-end and integration testing in contact center environments.
Working knowledge of SQL for data validation and testing support.
Strong communication skills and ability to collaborate across technical and non-technical teams.
Nice to have: Familiarity with WireMock and experience with Cyara.

Culture of relentless performance with a 99% project success rate and over 30% year-over-year revenue growth.
Competitive pay and benefits, including health insurance, language courses, and a relocation program.
ForeverRemote work culture for flexibility with remote work.
Growth mindset with professional development opportunities, including certification programs and mentorship.
Global impact through collaboration on projects for top global clients.
Welcoming multicultural environment with open communication and team-building events.
Commitment to social sustainability values focused on IT education, community empowerment, and gender equality.

Benefits