Description:

Design and build features across CSM Playbooks and customer service workflows on the ServiceNow platform.
Own complex components end to end, collaborating with product, design, and platform teams to enhance customer-facing processes with AI.

Requirements:

2+ years of software engineering experience.
Proficient in AI coding assistants, agentic instructions, and autonomous workflows.
Production experience with LLM APIs and orchestration.
Strong skills in system design, APIs, data modeling, and testing.
Experience with Java, JavaScript/TypeScript, React, and automated testing frameworks.
Bachelor's degree in CS, software engineering, or related field, or equivalent experience.

Skills