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Remote WordPress Support Engineer

at Rocket.net

Posted 3 months ago

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Description:

  • Seeking WordPress Support Engineers to provide exceptional customer service and technical support.
  • Responsible for resolving customer issues, ensuring a high-quality experience, and representing the front-line support team.

Requirements:

  • 2+ years of experience with WordPress.
  • Excellent written and verbal communication skills in English.
  • Experience with Live Chat and/or helpdesk tools.
  • Familiarity with web hosting stacks (cPanel, NGINX, Apache, MySQL).
  • Knowledge of Linux command line (SSH) and WP-CLI.
  • Extensive troubleshooting experience with WordPress.
  • Experience with Page Builders, Caching Plugins, Cloudflare, and DNS.
  • Knowledge of Redis, CDN, WAF, and PHP for custom plugins is a plus.

Benefits:

  • Remote work flexibility, allowing travel and work from anywhere.
  • Flexible vacation policy with no denied requests.
  • Paid education to support career development.

Job title

Other

Job type

Full-time

Experience level

Junior

Required experience

2 years

Salary

-

Degree requirement

No degree required

Skills

Redis MySQL Cloudflare PHP Go WordPress

Location requirements

🌍 Worldwide

Benefits

Flexible working hours Learning budget Unlimited vacation

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