Remote AWS Technical Architect

Description:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
• Conduct technology assessments and audits to identify ROI and outcomes for moving to CCaaS AWS Connect Platform.
• Facilitate business process reviews and educate customers on AWS value propositions.
• Lead discovery for customers, build ROIs, and deliver presentations.
• Translate customer requirements into contact center design using AWS Services.
• Oversee and mentor technical teams, ensuring timely and quality delivery of solutions.
• Act as a liaison between technical teams and business stakeholders.
• Drive best practice contact center design and manage project communications.
• Deliver customer training and documentation.
• Lead enterprise-level projects with minimal direction.

Requirements:

• Customer-facing contact center experience.
• Experience with WFM, CRM, and contact center integrations.
• Knowledge of communications protocols and APIs (WebRTC, SIP).
• Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js).
• Strong communication and presentation skills.
• API integration experience and troubleshooting skills.
• Familiarity with CloudFormation, Contact Flow Design, Lambda, and Call Center Routing.
• Knowledge of automation tools (Jenkins, GitLab CI/CD).
• Experience with AWS CDK and Terraform for infrastructure as code.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Service Cloud.
• Experience with contact center products (Genesys, Cisco, Avaya, Twilio).
• AWS Cloud Practitioner Certification and other AWS certifications.

Benefits:

• Flexible work environment with remote and in-person options.
• Travel opportunities with a commitment of up to 25%.
• Flexible hours to accommodate personal commitments.
• Collaborative culture with open communication and feedback.
• Fun team celebrations and events.