Remote Database Support Engineer (APAC)

Description:

• Supabase is seeking an experienced Database Support Engineer to join their Support Team.
• The role involves helping developers resolve complex issues and improve their experience with the Supabase platform.
• Responsibilities include investigating and resolving advanced customer issues across various services such as Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• The engineer will provide proactive advice to optimize workloads and assist advanced users.
• Tasks include reproducing bugs, isolating root causes, proposing workarounds, and escalating issues to engineering.
• The role requires clear and empathetic communication with customers, especially during high-impact situations.
• The engineer will identify patterns in support tickets and recommend improvements to documentation and tooling.
• Mentoring junior team members to enhance overall support quality is also a key responsibility.
• The position is full-time and requires being located in APAC time zones.

Requirements:

• Candidates should have 6+ years of experience in technical support, backend engineering, SRE, or a similar field.
• A deep understanding of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, and table bloat, is essential.
• Strong skills in high-performance SQL and query optimization are required.
• The ability to troubleshoot complex setups, including multi-tenant schema patterns, is necessary.
• Experience debugging edge functions and understanding distributed system behavior is important.
• Candidates should have handled data migration issues and know how to recover safely.
• Hands-on experience with cloud hosting providers like AWS is required.
• Comfort in terminal and Linux environments is necessary.
• The ability to thrive in high-volume situations and quickly form/test assumptions is essential.

Benefits:

• The position is fully remote, allowing employees to work from anywhere with a WeWork membership or co-working allowance.
• Every team member receives equity ownership (ESOP) in the company.
• A tech allowance is provided to set up an ideal work environment, including necessary equipment.
• Supabase covers 100% of health insurance for employees and 80% for dependents.
• The company organizes annual off-sites for team connection and collaboration.
• Flexible work arrangements are offered, allowing employees to manage their own time.
• An annual education allowance is provided for professional development, including courses, books, and conferences.