Percona Support is a global team of engineers focused on understanding and resolving complex database behaviors.
This role is remote but must be based in the Americas time zone.
The primary responsibility is to assist customers' DBA teams by gathering data and investigating issues to provide detailed analyses.
Communication of findings will be done through email, instant messaging, or voice, and for critical issues, screen-sharing sessions will be conducted.
Additional responsibilities include authoring blog posts for the open-source community, answering forum questions, creating knowledge base articles, and hosting webinars.
A stable internet connection is required for this remote position.
Requirements:
Candidates must have good hands-on knowledge of PostgreSQL and its provided tools and contribution modules.
A strong skill set in the PostgreSQL ecosystem of tools and technologies is required.
Knowledge of performance tuning, query optimization, and index tuning is essential.
Familiarity with backup solutions such as pg base backup, pgBackRest, and WAL-G, as well as Point-in-Time Recovery, is necessary.
Experience with high availability solutions, including replication and proxies, is required.
Exposure to zero-downtime procedures is important.
A good understanding of monitoring requirements is needed.
Demonstrable experience in administering Linux-based systems is required.
Candidates must be able to troubleshoot methodically and think creatively to resolve complex issues.
A self-taught attitude and enthusiasm for learning new technologies is essential.
Availability to travel for occasional team meetings, conferences, or customer visits is required.
Experience working with customers in English is necessary.
Knowledge of Kubernetes is highly desirable.
Benefits:
Percona offers flexible work hours and various paid time off programs.
All necessary equipment for a remote office will be provided.
Funds for career development, including external training, certifications, and conferences, are available.
Ongoing connectivity allowances are provided.
Employees can participate in an equity incentive plan.
Benefits supporting a healthy work/life balance include The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays.
The company promotes social responsibility through the PAVE volunteering program and Women Transforming Technology initiatives.
