Remote PostgreSQL Database Support Engineer - AMERICAS (Remote)

Description:

• Percona Support is a global team of engineers focused on understanding and resolving complex database behaviors.
• This role is remote but must be based in the Americas time zone.
• The primary responsibility is to assist customers' DBA teams by gathering data and investigating issues to provide detailed analyses.
• Communication of findings will be done through email, instant messaging, or voice, and for critical issues, screen-sharing sessions will be conducted.
• Additional responsibilities include authoring blog posts for the open-source community, answering forum questions, creating knowledge base articles, and hosting webinars.
• A stable internet connection is required for this remote position.

Requirements:

• Candidates must have good hands-on knowledge of PostgreSQL and its provided tools and contribution modules.
• A strong skill set in the PostgreSQL ecosystem of tools and technologies is required.
• Knowledge of performance tuning, query optimization, and index tuning is essential.
• Familiarity with backup solutions such as pg base backup, pgBackRest, and WAL-G, as well as Point-in-Time Recovery, is necessary.
• Experience with high availability solutions, including replication and proxies, is required.
• Exposure to zero-downtime procedures is important.
• A good understanding of monitoring requirements is needed.
• Demonstrable experience in administering Linux-based systems is required.
• Candidates must be able to troubleshoot methodically and think creatively to resolve complex issues.
• A self-taught attitude and enthusiasm for learning new technologies is essential.
• Availability to travel for occasional team meetings, conferences, or customer visits is required.
• Experience working with customers in English is necessary.
• Knowledge of Kubernetes is highly desirable.

Benefits:

• Percona offers flexible work hours and various paid time off programs.
• All necessary equipment for a remote office will be provided.
• Funds for career development, including external training, certifications, and conferences, are available.
• Ongoing connectivity allowances are provided.
• Employees can participate in an equity incentive plan.
• Benefits supporting a healthy work/life balance include The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays.
• The company promotes social responsibility through the PAVE volunteering program and Women Transforming Technology initiatives.