Remote (fluent English) AI Solutions Architect (Spain)

Description:

• Join SupportYourApp as an AI Solutions Architect, focusing on transforming business processes into intelligent, automated solutions using AI.
• Conduct discovery sessions with clients to assess operations and identify automation opportunities.

Requirements:

• Fluency in English.
• 1+ year of experience in AI-driven customer support automation and workflow optimization.
• Strong understanding of customer support operations and hands-on experience with platforms like Zendesk and Freshdesk.
• Knowledge of AI applications in customer support, including chatbots and NLP.
• Strong analytical skills and excellent communication abilities.
• Basic technical understanding of integrations and APIs is a plus.

Benefits:

• Fully remote work opportunity.
• Inclusive international environment with compensation in USD.
• Rewards for referring friends and a balance between workload and personal time.
• Supportive leadership focused on growth and self-development.