Remote IT Solutions Support Engineer - Junior

Description:

• Provide 1st and 2nd level technical support for LIMS applications.
• Investigate, troubleshoot, and resolve incidents within agreed SLAs.
• Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
• Collaborate with IT Operations, Development, and other stakeholders for timely resolution.
• Develop, write, and debug scripts to automate workflows and enhance system functionality.
• Maintain accurate documentation of issues, solutions, and standard procedures.
• Ensure compliance with IT policies, security standards, and data protection requirements.
• Support IIS-hosted web applications and monitor system performance.

Requirements:

• Up to 2 years of experience in IT support, application support, or helpdesk roles.
• Basic understanding of Windows Server environments and networking fundamentals.
• Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
• Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar).
• Knowledge of ITIL practices (Incident, Problem, Change Management).
• Strong problem-solving and analytical skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Benefits:

• Hybrid work model with working hours from Monday to Friday, 09:00 to 18:00.
• Opportunity to work in a multicultural and distributed team environment.