Remote Java Product Support Engineer

Posted 20 hours ago

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Description:

  • Debug and troubleshoot incidents with Sonatype products and solutions.
  • Reproduce defects and file actionable issues for product engineering.
  • Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, etc.).
  • Represent Technical Support and customer interests in Engineering and Product Management discussions.
  • Assist product management in developing and prioritizing enhancement lists.
  • Summarize, communicate, and escalate customer experiences to management.
  • Contribute to and maintain our Knowledge Base.
  • Contribute to our diagnostic tools and utilities, and create new ones.
  • Respond to customer inquiries via support cases, email, chat, and phone.

Requirements:

  • 3+ years experience supporting complex enterprise software solutions.
  • Ability to read and understand Java code.
  • Experience using Rest APIs.
  • Experience with testing and/or development of production quality Java-based web applications.
  • Solid experience with Linux command line tools.
  • Experience with SQL databases (PostgreSQL is a plus).
  • Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL).
  • Experience with scripting languages (Python, Bash, Typescript, etc.).
  • Experience with a major cloud platform like AWS, Azure, or GCP.
  • Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.).
  • Experience with container technology like Docker, Kubernetes, or similar.
  • Exceptional communication skills (written and verbal).
  • Solid English proficiency.
  • Very good problem solver with experience interacting with internal/external clients on technical challenges.

Benefits:

  • Company Wellness Week for personal growth and rest.
  • Paid Volunteer Time Off (VTO).
  • Diversity and inclusion working groups.
  • Flexible working practices.
  • Parental leave.

Job title

Job type

Experience level

Required experience

3 years

Salary

-

Degree requirement

No degree required

Location requirements

Benefits

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