Description:

Debug and troubleshoot incidents with Sonatype products and solutions.
Reproduce defects and file actionable issues for product engineering.
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, etc.).
Represent Technical Support and customer interests in Engineering and Product Management discussions.
Assist product management in developing and prioritizing enhancement lists.
Summarize, communicate, and escalate customer experiences to management.
Contribute to and maintain our Knowledge Base.
Contribute to our diagnostic tools and utilities, and create new ones.
Respond to customer inquiries via support cases, email, chat, and phone.

Requirements:

3+ years experience supporting complex enterprise software solutions.
Ability to read and understand Java code.
Experience using Rest APIs.
Experience with testing and/or development of production quality Java-based web applications.
Solid experience with Linux command line tools.
Experience with SQL databases (PostgreSQL is a plus).
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL).
Experience with scripting languages (Python, Bash, Typescript, etc.).
Experience with a major cloud platform like AWS, Azure, or GCP.
Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.).
Experience with container technology like Docker, Kubernetes, or similar.
Exceptional communication skills (written and verbal).
Solid English proficiency.
Very good problem solver with experience interacting with internal/external clients on technical challenges.

Skills