Remote Lead Professional Services Engineer (AI)

Description:

• Customer-facing role responsible for delivering expertise and solutions for NiCE products and services.
• Involves consulting, implementing, configuring, and optimizing applications for enterprise contact centers.
• Combines technical and business responsibilities, engaging with clients to understand needs and mentor junior staff.

Requirements:

• Bachelor's degree in a technical or business field or equivalent work experience.
• 5+ years of professional experience, including 1+ year with digital channels, AI, or bot-driven applications.
• Proven expertise in supporting large enterprise environments, configuring contact center technologies, and CRM integrations.
• Familiarity with generative AI models, NLU techniques, and emerging trends in digital customer engagement.
• Desired traits: analytical mindset, team-oriented, strong accountability, and professional communication skills.

Benefits:

• Flexible work model: 2 days in-office and 3 days remote each week.
• Opportunities for career growth in a fast-paced, collaborative environment at a market-leading company.