Description:

Seeking a Production Support Specialist/Site Reliability Engineer (SRE) with expertise in Amazon Connect (CCaaS).
Role focuses on ensuring reliability, stability, and operational excellence for contact center environments through monitoring, troubleshooting, and automation.

Requirements:

4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.
Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).
Strong knowledge of AWS services (Amazon Connect, Lambda, S3, DynamoDB, CloudWatch).
Proficiency with monitoring tools (Splunk, CloudWatch, Dynatrace, Zabbix, Grafana).
Solid understanding of SLIs, SLOs, and reliability engineering practices.
Excellent communication and documentation skills.
Nice to have: AWS certifications, experience with Docker/Kubernetes, knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II).

Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year growth.
Competitive pay and benefits including health insurance, language courses, and relocation program.
Work from anywhere culture with remote work flexibility.
Growth mindset with professional development opportunities and mentorship programs.
Collaborate on impactful projects for top global clients.
Welcoming multicultural environment with open communication and team-building events.
Commitment to social sustainability values focusing on IT education, community empowerment, and environmental sustainability.

Skills

Benefits