Remote Production Support Engineer– AWS & CCaaS

Description:

• Seeking a Production Support Specialist/Site Reliability Engineer (SRE) with expertise in Amazon Connect (CCaaS).
• Role focuses on ensuring reliability, stability, and operational excellence for contact center environments through monitoring, troubleshooting, and automation.

Requirements:

• 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.
• Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).
• Strong knowledge of AWS services (Amazon Connect, Lambda, S3, DynamoDB, CloudWatch).
• Proficiency with monitoring tools (Splunk, CloudWatch, Dynatrace, Zabbix, Grafana).
• Solid understanding of SLIs, SLOs, and reliability engineering practices.
• Excellent communication and documentation skills.
• Nice to have: AWS certifications, experience with Docker/Kubernetes, knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II).

Benefits:

• Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year growth.
• Competitive pay and benefits including health insurance, language courses, and relocation program.
• Work from anywhere culture with remote work flexibility.
• Growth mindset with professional development opportunities and mentorship programs.
• Collaborate on impactful projects for top global clients.
• Welcoming multicultural environment with open communication and team-building events.
• Commitment to social sustainability values focusing on IT education, community empowerment, and environmental sustainability.