Description:

Miratech is seeking a highly skilled Senior Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions.
The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations.
This role will focus on building scalable, secure, and intelligent customer engagement solutions across chat, email, SMS, and WhatsApp.
Responsibilities include leading the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect, designing and implementing various digital solutions, developing custom chat widgets, collaborating with cross-functional teams, implementing GenAI-powered solutions, ensuring security and compliance, and troubleshooting Amazon Connect setups.

Requirements:

Candidates must have 5+ years of experience in contact center platforms, with at least 3 years specifically in Amazon Connect.
A minimum of 2 years of hands-on experience implementing digital channels such as chat, chatbot, SMS, email, and WhatsApp is required.
Strong proficiency in AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Cognito is essential.
Experience with JWT setup, secure API invocation, and portal/chat widget integration is necessary.
Proven ability to develop custom widgets using AWS SDKs and APIs is required.
Familiarity with GenAI tools and frameworks such as Amazon Bedrock, OpenAI, and LangChain is preferred.
Experience in designing and implementing Amazon Connect digital routing and flows is necessary.
Strong problem-solving skills and the ability to work in agile, fast-paced environments are essential.

Miratech offers a culture of Relentless Performance, with a 99% project success rate and over 30% year-over-year revenue growth.
Competitive pay and benefits are provided, including health insurance, language courses, and a relocation program.
The company promotes a Work From Anywhere culture, allowing flexibility with remote work.
Employees can benefit from a growth mindset with professional development opportunities, including certification programs and mentorship.
Collaborate on impactful projects for top global clients, contributing to a Global Impact.
A welcoming multicultural environment is fostered, promoting inclusivity and regular team-building social events.
The company is committed to social sustainability values, focusing on IT education, community empowerment, fair practices, environmental sustainability, and gender equality.

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Benefits