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Remote (Remote) Customer Support Team Lead - AI Support Operations - #35089

at Manila Recruitment

Posted 3 weeks ago

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Description:

  • Lead the customer support team in AI Support Operations, focusing on implementation, optimization, and expansion of AI-powered support.
  • Analyze support conversations to identify automation opportunities and improve workflows, acting as a bridge between human agents and AI tools.

Requirements:

  • Minimum 2 years of experience in team leadership or coaching, with a background in customer support or client-facing roles.
  • Strong understanding of support operations, ticket management, and customer communication, with experience in AI implementation for chatbots preferred.
  • Excellent analytical, problem-solving, and communication skills, with a process-driven mindset.
  • Must have own equipment and be comfortable working with AI tools and automation.

Benefits:

  • Opportunity to work with an innovative startup in the SaaS industry.
  • Flexible remote work schedule, Monday to Friday.

Job title

Other

Job type

Full-time Contract

Experience level

Lead

Required experience

2 years

Salary

-

Degree requirement

No degree required

Skills

Software as a Service GitHub ChatGPT

Location requirements

Philippines

Benefits

Company equipment Flexible working hours Location independent salary

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