Description:

Transform business travel by managing and personalizing customer support workflows using Salesforce Service Cloud.
Collaborate with engineering, product, and customer support teams to enhance customer experience and operational efficiency.
Lead design and management of screen flows and Omni-Channel configurations.
Provide insights to internal teams for data-driven decision-making and continuous improvement.

Requirements:

3+ years of hands-on experience as a Salesforce Administrator, focusing on Service Cloud.
Expertise in case management, workload reduction, and building complex screen flows.
Familiarity with Salesforce Omni-Channel, OmniStudio, and AWS Connect integration is a plus.
Collaborative mindset with a focus on reducing support case loads and enhancing customer satisfaction.

Benefits