Description:

Ada is an AI customer service company focused on enhancing customer service quality through automation.
The Senior Solutions Architect will design integrations and solutions for clients, acting as a technical advisor throughout the client lifecycle.

Requirements:

6+ years in a customer-facing technical role (solution architect, sales engineer, etc.) in SaaS or consulting.
Experience with REST APIs, webhooks, SDKs, and event-driven patterns.
Proven track record in complex B2B sales cycles and excellent communication skills.
Familiarity with CRM and contact center platforms, and experience with AI agents or conversational AI.
Hands-on coding experience (Python or JavaScript) and knowledge of cloud services (AWS).

Unlimited vacation and comprehensive health benefits (extended health, dental, vision, etc.).
Flexible work schedule with remote-first options and a learning & development budget.

Skills