Remote Software Engineer - Support (USA Only - 100% Remote)

Description:

• Join a 100% remote team to build tools and AI systems for the Support team at Close, a profitable CRM company.
• Focus on automating support workflows and enhancing customer satisfaction through innovative solutions.

Requirements:

• 3+ years of Software Engineering experience with clean, production-quality code.
• Degree or rigorous experience in Computer Science, Mathematics, Physics, Electrical or Mechanical Engineering.
• Proficient in Python, Rust, Go, or Typescript/Javascript; experience with information retrieval systems.
• Strong systems thinking and problem-solving skills; ability to improve manual processes.
• Familiar with AI tools but capable of independent coding and debugging.
• Excellent written communication skills for technical documentation and remote collaboration.
• Comfortable working autonomously and managing priorities.
• Must be located in US time zones (ET, CT, MT, or PT).

Benefits:

• Competitive compensation with organization-wide goal-based bonuses.
• 5 weeks of PTO upon joining, plus additional days for each year of service.
• Paid parental leave for caregivers.
• Eligibility for a 1-month paid sabbatical after 5 years.
• Comprehensive healthcare options for US residents, including HSA and FSA.
• 401k plan with 6% matching and immediate vesting.