Remote Sr. Cloud Support Engineer

Description:

• We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services.
• In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments.
• You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes.
• This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset.
• The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability.
• If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.
• Your day-to-day responsibilities include building and maintaining strong relationships with customers, ensuring a customer-first approach in all interactions, and providing quality technical guidance and training.
• You will troubleshoot, design, and deploy advanced L2 and L3 Networks, manage open tasks, respond to tickets according to SLAs, and provide high-level technical support.
• You will also participate in an Active On-Call rotational schedule and configure servers, networking equipment, and cloud resources as needed.
• Additionally, you will work closely with management and senior members of different departments to identify recurring problems and contribute to long-term solutions, actively contribute to the Support knowledge base, and document best practices.

Requirements:

• You must have 5+ years of experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).
• Strong troubleshooting, diagnostic, and problem-solving skills are essential for this position.
• A solid understanding and experience in network design at CCNA level or equivalent, along with configuration of network devices (switches, firewalls, routers) is required.
• You should have solid experience with storage systems (SAN/NAS/Object).
• Scripting experience in languages such as Bash and Python is necessary.
• Excellent written and verbal communication skills are required, including experience working directly with customers in support roles.
• A Bachelor’s Degree in Information Technology or Computer Science is required for this position.

Benefits:

• The position offers paid time off to support work-life balance.
• You will receive medical, dental, and vision insurance to ensure your health needs are met.
• A Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) are available to help manage healthcare costs.
• The company provides a 401(k) plan with matching to support your retirement savings.
• Basic life and AD&D insurance are included as part of the benefits package.
• The salary range for this position is $110,000 - $130,000 a year, with actual pay varying based on location, skills, experience, and other relevant factors.