Description:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections.
The Technical Onboarding Engineer plays a critical role in supporting customers early in their Neo4j journey to ensure project success.
Responsibilities include leading new customers from signed contracts to planning all aspects of building a production-ready Neo4j environment.
The role involves providing guidance on cloud provisioning, security, networking, data import, and app integration.
The engineer will shape onboarding plans, orchestrate delivery across workstreams, and ensure predictable time-to-value.
For AuraDB customers, the engineer will leverage automation for provisioning, upgrades, and backups, focusing on data modeling and application success.
For self-managed customers, the engineer will apply infrastructure-as-code and platform engineering practices to deliver secure, resilient clusters.
Key responsibilities include planning and kickoff, environment provisioning, security, identity and access management, networking, data onboarding, application integration, query optimization, observability, operations, enablement, handover, and continuous improvement.

Requirements:

Clear communication and scoped planning skills are essential for customer-facing delivery.
Depth in at least one major cloud platform (AWS, Azure, or GCP) and familiarity with others is required.
Proficiency in Infrastructure as Code (IaC) using Terraform as the primary tool, with knowledge of Ansible or similar tools.
Strong command of Linux and container technologies, with Kubernetes or managed container platforms as a plus.
Networking knowledge including VPC/VNet, routing, security groups, peering, and DNS is necessary.
Experience with identity and security management, including SSO (OIDC/SAML) and RBAC design.
Familiarity with data movement techniques, including bulk imports and at least one ETL/CDC tool or framework.
Experience with Neo4j drivers/SDKs, connection tuning, and performance troubleshooting is required.
Knowledge of observability tools such as Grafana, Prometheus, or CloudWatch is necessary.
Experience with CI/CD practices using tools like GitHub Actions, GitLab CI, or Jenkins is required.
Exposure to compliance and security standards such as SOC 2, GDPR, and HIPAA is preferred.

Joining Neo4j offers the opportunity to shape the future of data and analytics in a rapidly growing company.
Neo4j has surpassed $200M in annual recurring revenue and is among the most well-funded database companies in history.
Employees will be part of a culture that values relationships, inclusiveness, innovation, and customer success.
Neo4j has received numerous industry awards and is recognized for delivering significant ROI to customers.
The company is committed to providing an inclusive, diverse, and equitable workplace for all employees.

Skills