Remote Database Support Engineer - Weekend (India)

Description:

• Tiger Data is hiring a Technical Support Engineer for their international team, focusing on providing deep technical support and customer interaction.
• The role is a permanent, weekend night shift position, working 4 days a week from 7am to 5pm IST (1:30am to 11:30am UTC) from Friday to Monday.
• Responsibilities include working with customers on various topics related to TimescaleDB, managing support cases, developing customer relationships, and continuously seeking improvements in products and processes.
• Candidates are encouraged to familiarize themselves with TimescaleDB by signing up for a free trial before applying.

Requirements:

• A Bachelor’s degree in computer science, information systems, or equivalent experience is required.
• Candidates must have relational database experience at scale, including administration, data modeling, and query optimization.
• Experience with relational databases, particularly PostgreSQL, is a strong plus.
• Previous experience as a technical support professional with external customers is necessary.
• A strong aptitude for understanding and learning new software products is essential.
• Strong communication skills, with the ability to express patience and empathy when troubleshooting complex technical concepts, are required.

Benefits:

• The position offers flexible PTO and comprehensive family leave.
• Employees enjoy Fridays off in August.
• Fully remote opportunities are available globally.
• Stock options are provided for long-term growth.
• A monthly WiFi stipend is included.
• Professional development and educational resources are available.
• Premium insurance options for employees and their families are offered for US-based employees.