Remote Fractional Voice AI & Conversational Automation Architect - Part-time

Description:

• Design, deploy, and advise on production-grade voice AI agents in enterprise customer-support environments.
• Part-time role with flexible hours focused on activation sprints and ongoing technical oversight.

Requirements:

• Senior architect/engineer with experience in deploying production-grade voice AI agents.
• Strong knowledge of real-time IVR, speech-to-text, text-to-speech, and low-latency voice interaction design.
• Proven experience in LLM orchestration and agentic workflow design across voice and text channels.
• Integration experience with Talkdesk or similar CCaaS platforms, Zendesk, and backend APIs.
• Ability to design intelligent routing, human escalation, and customer-type identification.
• Cloud deployment experience in Microsoft Azure or AWS + Bedrock.
• Experience in high-volume, seasonal customer-support environments.
• Demonstrable working solution or past deployment.
• Strong architectural judgment for enterprise scalability and adoption.
• Ability to advise senior stakeholders (CIOs, IT leaders).
• Fluent English communication.

Benefits:

• Flexible part-time engagement.
• Opportunity to contribute to thought leadership and community events.