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Description:
- Lone Wolf Technologies is seeking an experienced Genesys Cloud CX Administrator based in Manila, Philippines.
- The role involves day-to-day administration of Genesys Cloud CX for a contact center of about 220 users, including managing voice self-service bots and Salesforce integration.
Requirements:
- 3+ years of hands-on Genesys Cloud CX administration experience in a production contact center.
- Strong knowledge of Genesys Cloud Architect, ACD routing, telephony troubleshooting, and digital channels management.
- Experience with Salesforce integrations and translating business requirements into technical configurations.
- Willingness to work overlapping US business hours and support urgent production issues.
Benefits:
- Opportunity to work with cutting-edge technology in a modernizing contact center environment.
- Involvement in knowledge transfer and training sessions to ensure independent platform management by mid-2027.
Job title
Job type
Experience level
Required experience
3 years
Salary
-
Degree requirement
No degree requiredLocation requirements
Philippines
Benefits
-
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