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Remote Genesys Cloud Support Engineer

at TTEC Digital

Posted 2 months ago

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Description:

  • Provide customer technical support for Genesys Cloud, collaborating with Senior Technical Consultants and Escalation Managers.
  • Diagnose issues through root cause analysis and maintain documentation using the internal ticketing process.
  • Serve as the first line of support for hardware, software, and network issues, ensuring high customer satisfaction.

Requirements:

  • Genesys Cloud Certification and 1+ years of technical support experience.
  • Comprehensive knowledge of Genesys Cloud solutions, troubleshooting skills, and familiarity with computer networks and Windows Operating Systems.
  • Demonstrated professionalism, problem-solving abilities, and a minimum of a High School diploma or equivalent.

Benefits:

  • Opportunity to work with a recognized leader in customer experience solutions.
  • Collaborative work environment with a focus on employee growth and satisfaction.

Job title

Other

Job type

Full-time

Experience level

Junior Mid-level Senior

Required experience

1 year

Salary

-

Degree requirement

Degree required

Skills

-

Location requirements

Colombia

Benefits

-

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