Description:

The Customer Experience (CX) Product team is responsible for the entire post-booking journey, which includes changes, disruptions, refunds, and customer support interactions.
The team builds and operates systems that enable fast, high-quality support at scale, including customer self-serve experiences, internal agent platforms, and HTS Assist, an AI platform for global travel partners.
As a Software Engineer on the CX Platform team, you will design, build, and evolve core systems that enhance Hopper’s post-booking experience.
Your work will impact customers, internal support agents, and the expansion of HTS Assist across AI-driven voice and chat.
You will collaborate with Product, Design, AI, Data, and Operations teams to deliver intelligent, scalable customer service systems.
Daily tasks include designing and improving backend and full-stack systems, developing scalable APIs and microservices, and integrating with external systems.
You will own features from technical design through implementation, testing, deployment, monitoring, and iteration.
Responsibilities also include contributing to architectural decisions, code reviews, and analyzing system performance for optimization opportunities.

Requirements:

A minimum of 3 years of experience in software engineering, preferably with large-scale distributed systems or customer-facing applications.
A strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure is required.
Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems is necessary.
Proficiency with databases such as PostgreSQL, MySQL, or NoSQL, and familiarity with cloud platforms like AWS or GCP is essential.
The ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively is required.
Strong communication skills and the ability to collaborate with cross-functional teams are essential.

The position offers the opportunity to work on impactful projects that enhance customer experiences and improve agent efficiency.
Employees will be part of a dynamic team that collaborates closely with various departments, fostering a collaborative work environment.
The role provides a chance to contribute to innovative solutions in the travel fintech space, impacting millions of travelers globally.
Employees will have the opportunity to grow their skills in a fast-paced, technology-driven company recognized for its innovation in the travel industry.

Skills